At AIMA Store, we deeply value the trust our customers place in us. Our journey is built not only on delivering top-quality signage and printing solutions but also on ensuring a positive experience throughout your interaction with us. While we strive for perfection, we recognize that sometimes issues can arise. Whether it’s a product defect, a delivery delay, or a service concern—your voice matters.
Our Complaint Center is designed to provide a transparent, structured, and fair process where you can raise concerns, report problems, or share feedback regarding any of our products or services.
What Types of Complaints Can You Submit?
We welcome all types of concerns, including but not limited to:
- Damaged or faulty product received
- Delay in delivery or shipping issues
- Incorrect product or order mismatch
- Payment or billing discrepancies
- Customer service experience
- Technical issues with machines or accessories
- Product performance concerns
- Suggestions for improvement
Whether you’re a walk-in customer, a B2B partner, or an eCommerce buyer, every complaint is important to us.
How to File a Complaint
You can choose the method that suits you best:
1. Submit an Online Complaint Form
Please fill out our official complaint form with all relevant information:
Required Details Include:
WhatsApp us your Complain
WhatsApp Us: 03224002423
We understand that your time is valuable, and we want to make it as easy as possible for you to reach out to us with any concerns or complaints. That’s why we offer a convenient way to send your complaints directly through WhatsApp. Simply message us your issue, and our dedicated support team will receive it instantly, allowing us to respond quickly and help resolve your problem with minimal delay. This direct communication channel ensures your voice is heard without the hassle of filling out long forms or waiting on hold.
Using WhatsApp for complaints not only speeds up the process but also provides a personal and reliable way to stay connected with us. Whether it’s a product issue, service feedback, or any other concern, just send your message anytime, and we’ll make sure to address it promptly. Your satisfaction is our priority, and with WhatsApp, filing a complaint is now easier and more accessible than ever before.
This helps us investigate your complaint in detail and resolve it promptly.
2. Email Your Complaint
You can also email us your complaint at:
support@aima.com.pk
Make sure to include the subject line “Complaint – [Issue Title]” and all the relevant information as listed above.
3. Call Our Complaint Desk
Have an urgent issue? Reach us directly:
📱 +92 322 4002423
🕘 Available: Monday to Saturday | 10:00 AM – 7:00 PM
Our support team will listen attentively and guide you through the resolution process.
4. Visit Our Head Office
Prefer an in-person visit? You’re welcome to meet with our team:
📍 AIMA Store – Complaint Resolution Desk
Queen’s Center, G-3/33, Queen’s Road, Jinnah Town, Lahore, 54000
☎️ Please call in advance to book an appointment.
Our Complaint Resolution Process
We take every complaint seriously and follow a strict process:
Step 1: Acknowledgement
You will receive a confirmation email or SMS once your complaint is received.
Step 2: Investigation
Our complaint resolution officer will review your case and may contact you for additional information.
Step 3: Resolution
Depending on the issue, we will offer the best possible solution such as:
- Product replacement
- Refund (where applicable)
- Technical support or on-site visit
- Apology and service correction
- Internal process review (for staff or system-related complaints)
Step 4: Feedback
Once resolved, we’ll ask for your feedback to ensure your satisfaction and improve future experiences.
Your Complaint Officer
Name: Aima Support
Department: Support Department
Email: support@aima.com.pk
Phone: +92 322 4002423
✅ Why Trust AIMA Store?
- We are Pakistan’s trusted signage and industrial printing supplier
- We offer dedicated post-sales support and technical help
- We believe in accountability and transparency
- We act fast to resolve all valid complaints fairly and respectfully
Still Have Questions?
Visit our FAQ Page, live chat with our team, or send a direct message on our WhatsApp Support Line.
We’re Committed to Continuous Improvement
Every complaint we receive is not just a case to close—it’s a chance to make things right, and a learning opportunity. Thank you for helping AIMA Store grow into a more reliable and customer-centric brand.
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