FAQ's
At AIMA Store, we believe in complete transparency and helpfulness. Whether you’re a new visitor or a loyal customer, we want to ensure your journey with us is smooth and informed. Below are some frequently asked questions to assist you.
🛒 Orders & Payments
1. How can I place an order on AIMA Store?
You can place your order directly through our website. Simply browse the products, add your desired items to the cart, and proceed to checkout.
2. What payment methods do you accept?
We accept:
- Bank Transfer
- EasyPaisa / JazzCash
- Credit/Debit Cards
3. Can I change or cancel my order after placing it?
If your order has not yet been shipped, you can contact us immediately at +92 322 4002423 or email support@aima.com.pk to request changes or cancellation.
Shipping & Delivery
4. Do you offer nationwide delivery in Pakistan?
Yes, we deliver all over Pakistan via trusted courier partners.
5. What are the delivery charges?
Delivery charges vary based on the product size and destination. Charges will be shown at checkout before finalizing the order.
6. How long does delivery take?
Standard delivery time is 2–5 working days. For heavy equipment or machinery, it may take up to 7–10 working days.
Returns & Refunds
7. What is your return policy?
You may return products within 2 days of receiving the order, provided the item is unused, in original packaging, and not damaged.
8. Are all products returnable?
No. Customized items, machinery with usage marks, or electrical items that have been tampered with are non-returnable.
9. How long does it take to receive a refund?
Once your return is approved, refunds are processed within 5–7 business days via bank transfer or your original payment method.
Products & Support
10. Do you provide warranties on machines and electronics?
Yes. Most of our machines come with a standard warranty (usually 6–12 months). Please check the product page or contact support for specific warranty terms.
11. Do you offer after-sales service?
Yes, we provide technical assistance, spare parts, and service support. For help, contact support@aima.com.pk or call +92 32 4002423.
12. Can I request a product demo or consultation?
Absolutely! Contact our team to schedule a product demo, either virtually or at our office.
Business & Partnership
13. Do you supply products to wholesalers and dealers?
Yes. We offer special B2B pricing and bulk purchase options for retailers, advertising agencies, and industries.
14. How can I become an AIMA Store reseller or partner?
You can fill out the form on our Partnership Page or email us at rizwan@grtradingco.net for details.
Location & Contact
15. Where is AIMA Store located?
We are based in Lahore, Pakistan, and serve clients nationwide. Visit our Contact Page for full address and map.
16. How can I get in touch with customer support?
- 📞 Phone: +92 322 4002423
- 📩 Email: support@aima.com.pk
- 📱 WhatsApp Support: Click to Chat
❓ Still Have Questions?
If your question isn’t listed here, don’t worry. Just reach out to our team and we’ll be happy to assist you.